Frequently asked questions about purchases
Orders and shipping
Delivery is 1 to 2 days in the Benelux. To other countries this is 2 to 5 days.
This can be done at checkout or at the top of My account.
You can adjust your shipping address at the bottom of the checkout.
When the order has been shipped, you will receive an email with the track number and follow-up status.
We do not store any data.
Yes, there is 21% VAT on the products. For foreign companies outside Belgium with a valid VAT number, it is 0% VAT.
We currently ship to the Netherlands, Belgium, France, Germany & Luxembourg
Information about returns
We offer a 30-day money-back guarantee.
If you have received a wrong item, contact us quickly via [email protected]
This way we can quickly deliver the correct item to you.
It is best to contact us via email [email protected] about the damage.
It is best to check the products if they still work, etc.
There is a minimum warranty of 2 years on our products. If there is a defect, it is best to contact us about this.
Only the shipping costs are for the customer's account.