Frequently asked questions about purchases
Orders and shipping
Delivery is 1 to 2 days in the Benelux. To other countries this is 2 to 5 days.
This can be done at checkout or at the top with My account.
You can adjust your shipping address when paying for your order below.
When the order has been sent, you will receive an email with the track number and follow-up status.
We do not store any data.
Yes, there is 21% VAT on the products. For foreign companies outside Belgium with a valid VAT number, it is 0% VAT.
We currently ship to the Netherlands, Belgium, France, Germany & Luxembourg
Information about returns
We use a 30-day money-back guarantee.
If you have received an incorrect item, contact us quickly via [email protected]
This way we can quickly deliver the correct item.
You should contact us via mail [email protected] about the damage.
You then best check the products if they still work etc.
There is a minimum warranty of 2 years on our products. If a defect is, contact us about this.
Only the shipping costs are for the customer's account.